We’re constantly soliciting feedback to see what we’re doing right and what we could be doing better. To that end, we recently conducted a customer survey. We reached out to customers large and small—from a wide range of industries. We asked them 10 questions about what challenges they had before deploying Tegile flash storage arrays, what their environment looks like and what improvements they’ve seen as a result of using our hybrid and/or all-flash storage solutions. Below are some of the results.
Top Storage Challenges
Typically, these customers had been using traditional storage solutions from the older vendors like Dell, EMC, and NetApp. But those solutions were clearly not meeting their needs:
- 67% of respondents needed to upgrade their outdated storage1
- 58% of respondents needed a storage solution that would support their increased use of virtualization1
- 49% of respondents were looking to improve existing application response times1
- 42% of respondents were looking for a storage solution that would support their business’ growth strategy1
- 32% of respondents were looking to eliminate high costs for upgrades and maintenance1
Our customers use a wide range of different enterprise applications. Nearly 80% of the respondents report using VMware vSphere.2 More than two-thirds are running SQL Server database on their Tegile flash storage arrays.2 This is no surprise as Tegile arrays can increase transaction throughput by 10x, deliver sub-millisecond latency, and dramatically reduce our customers’ storage footprint. Tegile arrays are also Microsoft certified for SQL Server 2014 and 2012. What’s more, we publish reference architectures that give our customers a step-by-step deployment guide.
Unified Flash Storage
While other flash upstarts talk about adding true multi-protocol support, we’ve done it. Tegile flash storage arrays natively support iSCSI, Fibre Channel, NFS, and CIFS/SMB—simultaneously. The survey results show a relatively even spread across all the protocols. More importantly, 53% of respondents report using more than one storage protocol with their Tegile arrays.3
We know our customers do their due diligence. They don’t solely rely on analyst reports or buyers’ guides. They often perform POCs and head-to-head bake-offs. We welcome the competition. We’re confident that our solution will come out ahead. No other vendor in the industry offers the performance, capacity, and economics that we can. Of all respondents, 64% had considered Nimble Storage before ultimately choosing Tegile. Thirty-nine percent of them considered NetApp before ultimately choosing Tegile storage.
We wanted to know where exactly customers plan to get the most value from their Tegile arrays. These were their responses:
- 62% plan to use their Tegile storage to improve end-user productivity.6 This is especially the case for our customers running VDI; end users have come to expect a virtual-desktop experience that’s equal to or better than they had using a physical desktop. In fact, one of our customers reduced boot times from 18 minutes down to 14 seconds!
- 49% plan to use their Tegile storage to control operating expenses.6 Tegile arrays excel here because they can shrink an organization’s storage footprint by up to 90%.
- 36% plan to use their Tegile storage to accelerate the development of new products and services.6 Customers can create read/write clones of production databases. This enables them to get new applications into production faster without consuming a lot of storage space.
Our flash arrays are designed to accelerate applications and drive unheard of efficiencies; so we asked our customers how quickly they anticipate seeing a return on their storage investment. Of respondents, 90% said they expect to see an ROI in 24 months or less.7 After drilling down a bit further we see that 51% of them expect to see an ROI in 12 months or less.
To effectively measure customer satisfaction we asked, “How likely is it that you would recommend Tegile to a friend or colleague?” Of respondents, 92% said that they’d recommend Tegile. Many of them provided additional details about how we’ve helped solve their specific storage challenges. Here are just a few their responses:
You can see more results from our customer survey by visiting our Customer Insights page.