We think you’re going to love your Tegile array,
but if you’re not sure, we back up our storage arrays with our
five point commitment to you.
We designed our all-flash arrays to deliver substantially better performance than legacy storage arrays. If you aren’t getting the desired I/O as per Tegile’s performance matrix, we’ll work with you to meet expectations.
We use the highest quality enterprise-class flash in our storage solutions to ensure high data reliability and guard against flash wear. Should the SSDs fail during the lifetime of your Tegile array that is under IntelliCare support, we will replace them at no charge.
During the sales cycle, we will provide you a commitment on the expected reduction in your data set size when deployed on Tegile arrays. If your results don’t match the expectations, we will work with you to make it right.
Fresh For Life
When you opt into our IntelliCare™ Lifetime Storage program, we will keep your Tegile arrays fresh and up to date. We will refresh the system, including the storage media, to the latest technology.
We know that your business applications require high system availability. Your Tegile array is designed to demonstrate five 9s (99.999%) of availability throughout the life of the array. Planned outages and single controller access are not charged against availability calculation.