Customer Support

Tegile Systems Maintenance and Technical Support provides warranty, technical, and onsite support to protect your storage environments. We strive to provide our customers the industry's best support, bar none.

Customer Support Program Datasheet

Contact Info

Our support team can be reached by phone or email:

Available Services


  • Tegile storage platforms
  • Replacement parts

24x7 Telephone and Email Support

  • Setup and installation
  • Solution configuration and optimization
  • Root-cause analysis

Online Technical Web Support

  • Configuration guides
  • FAQs

Onsite Hardware Technical Support

  • Premier — 4 hour on-site support with optional on-site hardware kit
  • Standard — Next business day on-site technical support